/* =====================================================
   IBPD IT PORTAL — SAP Fiori Inspired Design System
   ===================================================== */

@import url('https://fonts.googleapis.com/css2?family=IBM+Plex+Sans:wght@300;400;500;600;700&family=IBM+Plex+Mono:wght@400;500&display=swap');

/* ── CSS VARIABLES ── */
:root {
    --shell-bg:       #1D2D3E;
    --shell-height:   44px;
    --sidebar-width:  220px;
    --sidebar-collapsed: 52px;

    --brand:          #0070F2;
    --brand-dark:     #0057C2;
    --brand-light:    #EBF5FF;

    --bg-app:         #F5F6F7;
    --bg-card:        #FFFFFF;
    --bg-header:      #F0F0F0;

    --border:         #D9D9D9;
    --border-focus:   #0070F2;

    --text-primary:   #1D2D3E;
    --text-secondary: #556B82;
    --text-muted:     #8C9BAB;
    --text-white:     #FFFFFF;

    --success:        #107E3E;
    --success-bg:     #E8F5E9;
    --warning:        #E76500;
    --warning-bg:     #FEF7E0;
    --danger:         #BB0000;
    --danger-bg:      #FFEAEA;
    --info:           #0070F2;
    --info-bg:        #EBF5FF;
    --purple:         #5C38CC;
    --purple-bg:      #EDE8FF;

    --radius-sm:      4px;
    --radius-md:      8px;
    --radius-lg:      12px;

    --shadow-sm:      0 1px 3px rgba(0,0,0,0.08);
    --shadow-md:      0 4px 12px rgba(0,0,0,0.10);
    --shadow-lg:      0 8px 24px rgba(0,0,0,0.12);

    --transition:     all 0.18s ease;
}

/* ── RESET ── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { font-size: 14px; -webkit-font-smoothing: antialiased; }
body {
    font-family: 'IBM Plex Sans', -apple-system, BlinkMacSystemFont, sans-serif;
    background: var(--bg-app);
    color: var(--text-primary);
    min-height: 100vh;
}
a { text-decoration: none; color: var(--brand); }
a:hover { color: var(--brand-dark); }
img { display: block; max-width: 100%; }

/* =====================================================
   SHELL BAR (Top navigation)
   ===================================================== */
.shell-bar {
    position: fixed;
    top: 0; left: 0; right: 0;
    height: var(--shell-height);
    background: var(--shell-bg);
    display: flex;
    align-items: center;
    padding: 0 12px;
    gap: 8px;
    z-index: 1000;
    box-shadow: 0 2px 8px rgba(0,0,0,0.25);
    overflow: hidden;
}

.shell-bar .sidebar-toggle {
    background: none;
    border: none;
    color: rgba(255,255,255,0.7);
    cursor: pointer;
    padding: 6px;
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    font-size: 18px;
    transition: var(--transition);
    line-height: 1;
}
.shell-bar .sidebar-toggle:hover {
    background: rgba(255,255,255,0.1);
    color: white;
}

.shell-brand {
    display: flex;
    align-items: center;
    gap: 8px;
    color: white;
    flex: 1;
    min-width: 0;
    overflow: hidden;
}
.shell-brand .brand-logo {
    width: 28px; height: 28px;
    background: var(--brand);
    border-radius: 6px;
    display: flex; align-items: center; justify-content: center;
    font-weight: 700; font-size: 13px; color: white;
    letter-spacing: -0.5px;
    flex-shrink: 0;
}
.shell-brand .brand-name {
    font-size: 15px;
    font-weight: 600;
    color: rgba(255,255,255,0.95);
    letter-spacing: 0.2px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    min-width: 0;
}
.shell-brand .brand-divider {
    width: 1px; height: 18px;
    background: rgba(255,255,255,0.2);
}
.shell-brand .brand-module {
    font-size: 13px;
    color: rgba(255,255,255,0.55);
    font-weight: 400;
}

.shell-actions {
    display: flex;
    align-items: center;
    gap: 4px;
    margin-left: auto;
    flex-shrink: 0;
}
.shell-user {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 4px 10px;
    border-radius: var(--radius-sm);
    cursor: pointer;
    transition: var(--transition);
}
.shell-user:hover { background: rgba(255,255,255,0.08); }
.shell-user .user-avatar {
    width: 28px; height: 28px;
    background: var(--brand);
    border-radius: 50%;
    display: flex; align-items: center; justify-content: center;
    font-size: 11px; font-weight: 700; color: white;
    text-transform: uppercase;
    flex-shrink: 0;
}
.shell-user .user-name {
    font-size: 13px;
    color: rgba(255,255,255,0.85);
    font-weight: 500;
    max-width: 120px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.shell-user .user-role {
    font-size: 11px;
    color: rgba(255,255,255,0.45);
    text-transform: capitalize;
}

.shell-btn {
    background: rgba(255,255,255,0.08);
    border: 1px solid rgba(255,255,255,0.12);
    color: rgba(255,255,255,0.8);
    padding: 5px 12px;
    border-radius: var(--radius-sm);
    font-size: 12px;
    font-weight: 500;
    cursor: pointer;
    transition: var(--transition);
    font-family: inherit;
    display: flex; align-items: center; gap: 5px;
}
.shell-btn:hover {
    background: rgba(255,255,255,0.15);
    color: white;
}
.shell-btn.danger { color: #FF8A8A; border-color: rgba(255,100,100,0.3); }
.shell-btn.danger:hover { background: rgba(255,80,80,0.12); color: #FFBBBB; }

/* =====================================================
   APP LAYOUT
   ===================================================== */
.app-layout {
    display: flex;
    margin-top: var(--shell-height);
    min-height: calc(100vh - var(--shell-height));
}

/* =====================================================
   SIDEBAR
   ===================================================== */
.sidebar {
    width: var(--sidebar-width);
    flex-shrink: 0;
    background: var(--bg-card);
    border-right: 1px solid var(--border);
    position: fixed;
    top: var(--shell-height);
    left: 0;
    bottom: 0;
    overflow-y: auto;
    overflow-x: hidden;
    transition: width 0.22s ease;
    z-index: 900;
    display: flex;
    flex-direction: column;
}
.sidebar.collapsed { width: var(--sidebar-collapsed); }

.sidebar-section {
    padding: 8px 0;
    border-bottom: 1px solid var(--border);
}
.sidebar-section:last-child { border-bottom: none; flex: 1; }
.sidebar-section-label {
    font-size: 10px;
    font-weight: 700;
    color: var(--text-muted);
    letter-spacing: 0.8px;
    text-transform: uppercase;
    padding: 10px 16px 4px;
    white-space: nowrap;
    overflow: hidden;
    transition: opacity 0.15s;
}
.sidebar.collapsed .sidebar-section-label { opacity: 0; }

.nav-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 9px 16px;
    color: var(--text-secondary);
    font-size: 13.5px;
    font-weight: 500;
    border-radius: 0;
    transition: var(--transition);
    white-space: nowrap;
    position: relative;
    border-left: 3px solid transparent;
    text-decoration: none;
    cursor: pointer;
}
.nav-item:hover {
    background: var(--brand-light);
    color: var(--brand);
    border-left-color: rgba(0, 112, 242, 0.3);
    text-decoration: none;
}
.nav-item.active {
    background: var(--brand-light);
    color: var(--brand);
    font-weight: 600;
    border-left-color: var(--brand);
}
.nav-item .nav-icon {
    width: 20px;
    height: 20px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    font-size: 16px;
}
.nav-item .nav-label {
    transition: opacity 0.15s;
    overflow: hidden;
}
.sidebar.collapsed .nav-item .nav-label { opacity: 0; width: 0; }
.sidebar.collapsed .nav-item { padding: 9px 14px; justify-content: center; }

.nav-badge {
    margin-left: auto;
    background: var(--danger);
    color: white;
    font-size: 10px;
    font-weight: 700;
    padding: 1px 6px;
    border-radius: 99px;
    min-width: 18px;
    text-align: center;
    flex-shrink: 0;
}
.sidebar.collapsed .nav-badge { display: none; }

/* =====================================================
   MAIN CONTENT
   ===================================================== */
.main-content {
    flex: 1;
    margin-left: var(--sidebar-width);
    transition: margin-left 0.22s ease;
    display: flex;
    flex-direction: column;
    min-width: 0;
}
.main-content.collapsed { margin-left: var(--sidebar-collapsed); }

.page-header {
    background: var(--bg-card);
    border-bottom: 1px solid var(--border);
    padding: 16px 28px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    flex-wrap: wrap;
    flex-shrink: 0;
}
.page-header-left { display: flex; flex-direction: column; gap: 2px; }
.page-title {
    font-size: 18px;
    font-weight: 700;
    color: var(--text-primary);
    line-height: 1.2;
}
.breadcrumb {
    font-size: 12px;
    color: var(--text-muted);
    display: flex; align-items: center; gap: 5px;
}
.breadcrumb a { color: var(--text-muted); }
.breadcrumb a:hover { color: var(--brand); }
.breadcrumb .sep { color: var(--border); font-size: 10px; }

.page-header-actions {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-shrink: 0;
}

.content-area {
    padding: 24px 28px;
    flex: 1;
}

/* =====================================================
   BUTTONS
   ===================================================== */
.btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 8px 16px;
    border-radius: var(--radius-sm);
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    border: 1px solid transparent;
    transition: var(--transition);
    font-family: 'IBM Plex Sans', sans-serif;
    white-space: nowrap;
    text-decoration: none;
    line-height: 1.4;
}
.btn:hover { text-decoration: none; }
.btn-primary {
    background: var(--brand);
    color: white;
    border-color: var(--brand);
}
.btn-primary:hover { background: var(--brand-dark); border-color: var(--brand-dark); color: white; }
.btn-ghost {
    background: transparent;
    color: var(--text-secondary);
    border-color: var(--border);
}
.btn-ghost:hover { background: var(--bg-app); color: var(--text-primary); }
.btn-danger {
    background: white;
    color: var(--danger);
    border-color: #FFCCCC;
}
.btn-danger:hover { background: var(--danger-bg); border-color: var(--danger); }
.btn-success {
    background: var(--success);
    color: white;
    border-color: var(--success);
}
.btn-success:hover { background: #0A6130; color: white; }
.btn-sm { padding: 5px 10px; font-size: 12px; }
.btn-lg { padding: 11px 24px; font-size: 14px; }
.btn-full { width: 100%; justify-content: center; }
.btn-icon { padding: 8px; }
.btn[disabled] { opacity: 0.45; cursor: not-allowed; pointer-events: none; }

/* Legacy button (for compatibility) */
button {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 8px 16px;
    border-radius: var(--radius-sm);
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    border: 1px solid transparent;
    background: var(--brand);
    color: white;
    transition: var(--transition);
    font-family: 'IBM Plex Sans', sans-serif;
}
button:hover { background: var(--brand-dark); }

/* =====================================================
   CARDS
   ===================================================== */
.card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-sm);
}
.card-header {
    padding: 16px 20px;
    border-bottom: 1px solid var(--border);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}
.card-title {
    font-size: 14px;
    font-weight: 700;
    color: var(--text-primary);
    letter-spacing: 0.1px;
}
.card-subtitle {
    font-size: 12px;
    color: var(--text-muted);
    margin-top: 1px;
}
.card-body { padding: 20px; }
.card-footer {
    padding: 12px 20px;
    border-top: 1px solid var(--border);
    background: var(--bg-app);
    border-radius: 0 0 var(--radius-md) var(--radius-md);
}

/* =====================================================
   KPI STATS
   ===================================================== */
.kpi-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 16px;
    margin-bottom: 24px;
}
.kpi-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    padding: 18px 20px;
    box-shadow: var(--shadow-sm);
    display: flex;
    gap: 14px;
    align-items: flex-start;
    transition: var(--transition);
    position: relative;
    overflow: hidden;
}
.kpi-card::after {
    content: '';
    position: absolute;
    top: 0; left: 0; right: 0;
    height: 3px;
    background: var(--kpi-color, var(--brand));
    border-radius: var(--radius-md) var(--radius-md) 0 0;
}
.kpi-card:hover { box-shadow: var(--shadow-md); transform: translateY(-1px); }
.kpi-card.blue  { --kpi-color: #0070F2; }
.kpi-card.red   { --kpi-color: #BB0000; }
.kpi-card.green { --kpi-color: #107E3E; }
.kpi-card.orange{ --kpi-color: #E76500; }

.kpi-icon {
    width: 40px; height: 40px;
    border-radius: var(--radius-sm);
    background: var(--brand-light);
    display: flex; align-items: center; justify-content: center;
    font-size: 18px;
    flex-shrink: 0;
}
.kpi-card.blue  .kpi-icon { background: #EBF5FF; }
.kpi-card.red   .kpi-icon { background: #FFEAEA; }
.kpi-card.green .kpi-icon { background: #E8F5E9; }
.kpi-card.orange .kpi-icon { background: #FEF7E0; }

.kpi-info { flex: 1; }
.kpi-value {
    font-size: 28px;
    font-weight: 700;
    color: var(--text-primary);
    line-height: 1;
    font-family: 'IBM Plex Mono', monospace;
}
.kpi-label {
    font-size: 11.5px;
    color: var(--text-muted);
    font-weight: 500;
    margin-top: 4px;
    text-transform: uppercase;
    letter-spacing: 0.4px;
}

/* =====================================================
   FORMS
   ===================================================== */
.form-grid { display: grid; gap: 20px; }
.form-grid-2 { grid-template-columns: 1fr 1fr; }
.form-grid-3 { grid-template-columns: 1fr 1fr 1fr; }

.form-group { display: flex; flex-direction: column; gap: 5px; }
.form-group.full { grid-column: 1 / -1; }

.form-label {
    font-size: 11.5px;
    font-weight: 700;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}
.form-label.required::after {
    content: ' *';
    color: var(--danger);
}

input[type="text"],
input[type="password"],
input[type="email"],
input[type="date"],
input[type="file"],
select,
textarea {
    width: 100%;
    padding: 9px 12px;
    border: 1px solid var(--border);
    border-radius: var(--radius-sm);
    font-size: 13.5px;
    outline: none;
    transition: var(--transition);
    background: var(--bg-app);
    font-family: 'IBM Plex Sans', sans-serif;
    color: var(--text-primary);
    -webkit-appearance: none;
    appearance: none;
}
input:focus, select:focus, textarea:focus {
    border-color: var(--brand);
    background: white;
    box-shadow: 0 0 0 3px rgba(0, 112, 242, 0.12);
}
input[disabled], select[disabled] {
    background: #F0F0F0;
    color: var(--text-muted);
    cursor: not-allowed;
}
textarea { min-height: 100px; resize: vertical; }

select {
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%23556B82' stroke-width='1.5' fill='none' stroke-linecap='round'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 10px center;
    padding-right: 30px;
}

.form-hint {
    font-size: 11.5px;
    color: var(--text-muted);
    margin-top: 2px;
}
.form-error {
    font-size: 12px;
    color: var(--danger);
    margin-top: 2px;
}

/* File Input */
input[type="file"] {
    padding: 7px 12px;
    cursor: pointer;
    font-size: 12.5px;
}
input[type="file"]::-webkit-file-upload-button {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-sm);
    padding: 4px 10px;
    font-size: 12px;
    font-family: inherit;
    cursor: pointer;
    margin-right: 10px;
}

/* Checkbox */
.checkbox-group {
    display: flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
    padding: 6px 0;
}
.checkbox-group input[type="checkbox"] {
    width: 15px; height: 15px;
    cursor: pointer;
    accent-color: var(--brand);
    flex-shrink: 0;
}
.checkbox-group span {
    font-size: 13px;
    font-weight: 500;
    color: var(--text-secondary);
}

/* =====================================================
   ALERTS / MESSAGES
   ===================================================== */
.alert {
    padding: 12px 16px;
    border-radius: var(--radius-sm);
    font-size: 13.5px;
    font-weight: 500;
    display: flex;
    align-items: center;
    gap: 10px;
    border: 1px solid;
}
.alert-icon { font-size: 16px; flex-shrink: 0; }
.alert-success { background: var(--success-bg); color: var(--success); border-color: #C3E6CB; }
.alert-danger  { background: var(--danger-bg);  color: var(--danger);  border-color: #FFCCCC; }
.alert-warning { background: var(--warning-bg); color: var(--warning); border-color: #FFD580; }
.alert-info    { background: var(--info-bg);    color: var(--info);    border-color: #B3D9FF; }

/* =====================================================
   TABLES
   ===================================================== */
.data-table {
    width: 100%;
    border-collapse: separate;
    border-spacing: 0;
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    overflow: hidden;
    box-shadow: var(--shadow-sm);
}
.data-table th {
    text-align: left;
    padding: 11px 20px;
    background: var(--bg-app);
    color: var(--text-muted);
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.6px;
    border-bottom: 1px solid var(--border);
    white-space: nowrap;
}
.data-table td {
    padding: 13px 20px;
    border-bottom: 1px solid #F2F2F2;
    font-size: 13.5px;
    vertical-align: middle;
    color: var(--text-primary);
}
.data-table tr:last-child td { border-bottom: none; }
.data-table tbody tr:hover { background: #FAFBFC; }
.data-table .ticket-subject { font-weight: 600; color: var(--text-primary); display: block; }
.data-table .ticket-meta { font-size: 12px; color: var(--text-muted); margin-top: 2px; display: block; }

/* =====================================================
   BADGES / PILLS
   ===================================================== */
.badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 9px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.3px;
    white-space: nowrap;
}
.badge-dot {
    width: 5px; height: 5px;
    border-radius: 50%;
    background: currentColor;
    flex-shrink: 0;
}

/* Status */
.badge-new       { background: #EBF5FF; color: #004EA8; }
.badge-inprocess { background: #FEF7E0; color: #7A4000; }
.badge-useraction{ background: #EDE8FF; color: #3B17AA; }
.badge-onhold    { background: #F5F5F5; color: #4A4A4A; }
.badge-closed    { background: #E8F5E9; color: #0A5C2A; }
.badge-deleted   { background: #F5F5F5; color: #999; }

/* Priority */
.badge-low      { background: #EBF5FF; color: #004EA8; }
.badge-medium   { background: #FEF7E0; color: #7A4000; }
.badge-high     { background: #FFEAEA; color: #990000; }
.badge-critical { background: #BB0000; color: white; }

/* Role/User */
.badge-administrator { background: #EDE8FF; color: #3B17AA; }
.badge-super_admin  { background: #FFF0D6; color: #7A3800; }
.badge-specialist    { background: #EBF5FF; color: #004EA8; }
.badge-user          { background: #F5F5F5; color: #4A4A4A; }
.badge-active        { background: #E8F5E9; color: #0A5C2A; }
.badge-blocked       { background: #FFEAEA; color: #990000; }

/* =====================================================
   SEARCH & FILTER BAR
   ===================================================== */
.filter-bar {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    padding: 14px 18px;
    margin-bottom: 20px;
    box-shadow: var(--shadow-sm);
}
.filter-row {
    display: flex;
    gap: 8px;
    align-items: center;
}
.filter-row .search-input {
    flex: 1;
    position: relative;
}
.filter-row .search-input input {
    padding-left: 36px;
    background: white;
}
.filter-row .search-icon {
    position: absolute;
    left: 11px; top: 50%;
    transform: translateY(-50%);
    color: var(--text-muted);
    font-size: 14px;
    pointer-events: none;
}

.filter-advanced {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(155px, 1fr));
    gap: 12px;
    margin-top: 14px;
    padding-top: 14px;
    border-top: 1px solid var(--border);
}
.filter-advanced .form-label {
    font-size: 10.5px;
    margin-bottom: 4px;
}
.filter-advanced input,
.filter-advanced select {
    padding: 7px 10px;
    font-size: 12.5px;
}
.filter-options {
    grid-column: 1 / -1;
    display: flex;
    gap: 20px;
    padding: 8px 12px;
    background: var(--bg-app);
    border-radius: var(--radius-sm);
    flex-wrap: wrap;
}

/* =====================================================
   TABS
   ===================================================== */
.tab-bar {
    display: flex;
    gap: 0;
    border-bottom: 2px solid var(--border);
    margin-bottom: 20px;
    overflow-x: auto;
    flex-shrink: 0;
}
.tab-btn {
    padding: 9px 18px;
    font-size: 13px;
    font-weight: 600;
    color: var(--text-muted);
    border: none;
    background: none;
    cursor: pointer;
    border-bottom: 2px solid transparent;
    margin-bottom: -2px;
    transition: var(--transition);
    white-space: nowrap;
    display: flex;
    align-items: center;
    gap: 7px;
    font-family: inherit;
}
.tab-btn:hover { color: var(--brand); background: var(--brand-light); }
.tab-btn.active {
    color: var(--brand);
    border-bottom-color: var(--brand);
    background: transparent;
}
.tab-count {
    background: var(--danger);
    color: white;
    font-size: 10px;
    font-weight: 700;
    padding: 1px 5px;
    border-radius: 99px;
    min-width: 17px;
    text-align: center;
}
.tab-btn.active .tab-count { background: var(--brand); }

/* =====================================================
   PAGINATION
   ===================================================== */
.pagination {
    display: flex;
    align-items: center;
    gap: 4px;
    padding: 16px 20px;
    border-top: 1px solid var(--border);
    background: var(--bg-app);
    border-radius: 0 0 var(--radius-md) var(--radius-md);
    flex-wrap: wrap;
}
.pagination-info {
    font-size: 12px;
    color: var(--text-muted);
    margin-right: auto;
}
.page-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 30px;
    height: 30px;
    padding: 0 6px;
    background: white;
    border: 1px solid var(--border);
    border-radius: var(--radius-sm);
    color: var(--text-secondary);
    text-decoration: none;
    font-size: 12.5px;
    font-weight: 500;
    transition: var(--transition);
}
.page-btn:hover { background: var(--brand-light); border-color: var(--brand); color: var(--brand); }
.page-btn.active { background: var(--brand); color: white; border-color: var(--brand); }

/* =====================================================
   TICKET VIEW
   ===================================================== */
.ticket-detail {
    display: grid;
    grid-template-columns: 1fr 300px;
    gap: 20px;
    align-items: start;
}
.ticket-info-row {
    display: flex;
    gap: 6px;
    align-items: center;
    flex-wrap: wrap;
    margin-bottom: 12px;
}
.ticket-info-item {
    display: flex;
    align-items: center;
    gap: 5px;
    font-size: 12.5px;
    color: var(--text-muted);
}
.ticket-info-item strong { color: var(--text-primary); font-weight: 600; }
.ticket-divider { color: var(--border); }

.ticket-description {
    font-size: 14px;
    line-height: 1.7;
    color: var(--text-primary);
    padding: 16px;
    background: var(--bg-app);
    border-radius: var(--radius-sm);
    border: 1px solid var(--border);
    white-space: pre-wrap;
}

.comment-thread { display: flex; flex-direction: column; gap: 12px; }
.comment {
    border-radius: var(--radius-sm);
    padding: 12px 16px;
    border: 1px solid var(--border);
    position: relative;
}
.comment-mine    { background: #EBF5FF; border-color: #B3D9FF; }
.comment-other   { background: var(--bg-app); }
.comment-system  { background: #FFFBE6; border-color: #FFE7A3; }
.comment-meta {
    font-size: 11.5px;
    color: var(--text-muted);
    margin-bottom: 6px;
    display: flex;
    align-items: center;
    gap: 6px;
}
.comment-author { font-weight: 700; color: var(--text-secondary); }
.comment-body { font-size: 13.5px; line-height: 1.6; }

.ticket-sidebar-card { margin-bottom: 16px; }
.ticket-sidebar-field {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 9px 0;
    border-bottom: 1px solid #F2F2F2;
    font-size: 13px;
}
.ticket-sidebar-field:last-child { border-bottom: none; }
.ticket-sidebar-field .field-label {
    font-size: 11px;
    font-weight: 700;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.4px;
}
.ticket-sidebar-field .field-value { font-weight: 500; }

/* =====================================================
   AUTH PAGES (Login)
   ===================================================== */
.auth-page {
    min-height: 100vh;
    background: var(--bg-app);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
}
.auth-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    width: 100%;
    max-width: 400px;
    overflow: hidden;
}
.auth-header {
    background: var(--shell-bg);
    padding: 28px 32px 24px;
    text-align: center;
}
.auth-header .auth-logo {
    width: 44px; height: 44px;
    background: var(--brand);
    border-radius: 10px;
    display: flex; align-items: center; justify-content: center;
    font-size: 20px; font-weight: 800;
    color: white;
    margin: 0 auto 12px;
}
.auth-header h1 {
    font-size: 18px;
    font-weight: 700;
    color: white;
    margin-bottom: 3px;
}
.auth-header p {
    font-size: 12.5px;
    color: rgba(255,255,255,0.5);
}
.auth-body {
    padding: 28px 32px 32px;
}
.auth-body .form-group { margin-bottom: 16px; }

/* =====================================================
   EMPTY STATE
   ===================================================== */
.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: var(--text-muted);
}
.empty-icon { font-size: 40px; margin-bottom: 12px; }
.empty-title { font-size: 16px; font-weight: 600; color: var(--text-secondary); margin-bottom: 6px; }
.empty-text { font-size: 13.5px; }

/* =====================================================
   SECTION DIVIDERS
   ===================================================== */
.divider {
    border: none;
    border-top: 1px solid var(--border);
    margin: 20px 0;
}
.section-title {
    font-size: 12px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.6px;
    color: var(--text-muted);
    margin-bottom: 12px;
}

/* =====================================================
   WORKING CHIP
   ===================================================== */
.agent-chip {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 3px 8px;
    background: #EBF5FF;
    border: 1px solid #B3D9FF;
    border-radius: 99px;
    font-size: 11.5px;
    color: var(--brand);
    font-weight: 600;
}

/* =====================================================
   DANGER ZONE
   ===================================================== */
.danger-zone {
    border: 1px solid #FFCCCC;
    border-radius: var(--radius-md);
    padding: 20px;
    background: #FFF8F8;
}
.danger-zone-title {
    font-size: 13px;
    font-weight: 700;
    color: var(--danger);
    margin-bottom: 6px;
}
.danger-zone-text {
    font-size: 12.5px;
    color: var(--text-muted);
    margin-bottom: 14px;
}

/* =====================================================
   RESPONSIVE
   ===================================================== */
@media (max-width: 900px) {
    :root { --sidebar-width: 52px; }
    .sidebar { width: var(--sidebar-collapsed); }
    .sidebar .nav-label { opacity: 0; width: 0; overflow: hidden; }
    .sidebar .sidebar-section-label { opacity: 0; }
    .sidebar .nav-badge { display: none; }
    .sidebar .nav-item { justify-content: center; padding: 9px 14px; }
    .main-content { margin-left: var(--sidebar-collapsed); }
    .kpi-grid { grid-template-columns: 1fr 1fr; }
    .ticket-detail { grid-template-columns: 1fr; }
    .form-grid-2 { grid-template-columns: 1fr; }
    .form-grid-3 { grid-template-columns: 1fr; }
    .page-header { padding: 12px 16px; }
    .content-area { padding: 16px; }
}

@media (max-width: 600px) {
    /* On small screens: sidebar becomes a hidden overlay, toggled by hamburger */
    .sidebar-toggle { display: flex !important; }
    #soundLabel { display: none; }

    /* Sidebar hidden off-screen by default on mobile */
    .sidebar {
        transform: translateX(-100%);
        width: var(--sidebar-width) !important;
        box-shadow: var(--shadow-lg);
        transition: transform 0.22s ease;
    }
    /* When open (not collapsed class on mobile = visible) */
    .sidebar.mobile-open {
        transform: translateX(0);
    }
    /* Overlay backdrop */
    .sidebar-backdrop {
        display: none;
        position: fixed; inset: 0;
        background: rgba(0,0,0,0.4);
        z-index: 899;
    }
    .sidebar-backdrop.show { display: block; }

    /* Main content takes full width on mobile */
    .main-content { margin-left: 0 !important; }
    .main-content.collapsed { margin-left: 0 !important; }

    .kpi-grid { grid-template-columns: 1fr 1fr; gap: 10px; }
    .kpi-value { font-size: 22px; }
    .kpi-label { font-size: 10px; }
    .filter-advanced { grid-template-columns: 1fr; }

    .data-table thead { display: none; }
    .data-table, .data-table tbody { display: block; border: none; box-shadow: none; background: transparent; }
    .data-table tr {
        display: block;
        background: white;
        margin-bottom: 10px;
        border-radius: var(--radius-md);
        border: 1px solid var(--border);
        padding: 12px 14px;
        box-shadow: var(--shadow-sm);
    }
    .data-table td {
        display: flex;
        justify-content: space-between;
        align-items: center;
        padding: 6px 0;
        border-bottom: 1px solid #F5F5F5;
        font-size: 13px;
    }
    .data-table td:last-child { border-bottom: none; }
    .data-table td::before {
        content: attr(data-label);
        font-size: 10.5px;
        font-weight: 700;
        color: var(--text-muted);
        text-transform: uppercase;
        letter-spacing: 0.4px;
        flex-shrink: 0;
        margin-right: 8px;
    }

    .tab-bar { gap: 0; }
    .tab-btn { padding: 8px 12px; font-size: 12px; }
    .shell-brand .brand-divider,
    .shell-brand .brand-module { display: none; }
    .shell-user .user-name { display: none; }
    .shell-user .user-role { display: none; }
    .shell-user { padding: 4px 6px; }
    .shell-btn.danger span { display: none; }
    /* Keep sign out as icon-only on mobile */
    .shell-btn.danger::after { content: '⏻'; font-size: 14px; }

    /* Settings/categories grids full width */
    .settings-grid,
    .categories-grid { grid-template-columns: 1fr !important; }
    .content-area { padding: 12px; }
}

/* =====================================================
   PRINT
   ===================================================== */
@media print {
    .shell-bar, .sidebar, .page-header-actions, .filter-bar { display: none !important; }
    .main-content { margin-left: 0 !important; }
    .content-area { padding: 0 !important; }
}

/* =====================================================
   DARK MODE
   ===================================================== */
[data-theme="dark"] {
    --bg-app:         #111C2B;
    --bg-card:        #192538;
    --bg-header:      #0F1820;
    --border:         #2A3D54;
    --text-primary:   #DDE4ED;
    --text-secondary: #8EA8C3;
    --text-muted:     #5E7A96;
    --brand-light:    rgba(0,112,242,0.18);
    --success-bg:     rgba(16,126,62,0.18);
    --warning-bg:     rgba(231,101,0,0.18);
    --danger-bg:      rgba(187,0,0,0.18);
    --info-bg:        rgba(0,112,242,0.18);
    --purple-bg:      rgba(92,56,204,0.18);
    --shadow-sm:      0 1px 3px rgba(0,0,0,0.3);
    --shadow-md:      0 4px 12px rgba(0,0,0,0.4);
    --shadow-lg:      0 8px 24px rgba(0,0,0,0.5);
}
[data-theme="dark"] input:focus,
[data-theme="dark"] select:focus,
[data-theme="dark"] textarea:focus { background: var(--bg-card); }
[data-theme="dark"] input[type="text"],
[data-theme="dark"] input[type="password"],
[data-theme="dark"] input[type="date"],
[data-theme="dark"] input[type="file"],
[data-theme="dark"] input[type="number"],
[data-theme="dark"] select,
[data-theme="dark"] textarea { color: var(--text-primary); }
[data-theme="dark"] input[disabled],
[data-theme="dark"] select[disabled] { background: var(--bg-header); color: var(--text-muted); }
[data-theme="dark"] .data-table tbody tr:hover { background: rgba(255,255,255,0.03); }
[data-theme="dark"] .data-table td { border-bottom-color: var(--border); }

/* Dark mode: mobile card rows (overrides hardcoded white) */
[data-theme="dark"] .data-table tr { background: var(--bg-card) !important; border-color: var(--border) !important; color: var(--text-primary) !important; }
[data-theme="dark"] .data-table td { color: var(--text-primary) !important; border-bottom-color: var(--border) !important; }
[data-theme="dark"] .data-table td::before { color: var(--text-muted) !important; }

/* Dark mode: page-btn, filter-bar, filter-options (hardcoded white) */
[data-theme="dark"] .page-btn { background: var(--bg-card) !important; }
[data-theme="dark"] .filter-bar { background: var(--bg-card) !important; }
[data-theme="dark"] .filter-bar input,
[data-theme="dark"] .filter-bar select { background: var(--bg-card) !important; color: var(--text-primary) !important; }
[data-theme="dark"] .filter-row input { background: var(--bg-card) !important; }
[data-theme="dark"] .ticket-description { background: var(--bg-header); }
[data-theme="dark"] .comment-mine    { background: rgba(0,112,242,0.15); border-color: rgba(0,112,242,0.3); }
[data-theme="dark"] .comment-system  { background: rgba(231,101,0,0.12); border-color: rgba(231,101,0,0.3); }
[data-theme="dark"] .comment-other   { background: rgba(255,255,255,0.04); }
[data-theme="dark"] .danger-zone     { background: rgba(187,0,0,0.1); }
[data-theme="dark"] .page-btn        { background: var(--bg-card); }
[data-theme="dark"] .page-btn:hover  { background: var(--brand-light); }
[data-theme="dark"] .btn-ghost       { color: var(--text-secondary); border-color: var(--border); }
[data-theme="dark"] .btn-ghost:hover { background: rgba(255,255,255,0.06); color: var(--text-primary); }
[data-theme="dark"] .btn-danger      { background: transparent; }
[data-theme="dark"] .agent-chip      { background: rgba(0,112,242,0.15); border-color: rgba(0,112,242,0.3); }
[data-theme="dark"] .filter-options  { background: var(--bg-header); }
[data-theme="dark"] .tab-btn:hover   { background: var(--brand-light); }
[data-theme="dark"] .kpi-card.blue  .kpi-icon { background: rgba(0,112,242,0.15); }
[data-theme="dark"] .kpi-card.red   .kpi-icon { background: rgba(187,0,0,0.15); }
[data-theme="dark"] .kpi-card.green .kpi-icon { background: rgba(16,126,62,0.15); }
[data-theme="dark"] .kpi-card.orange .kpi-icon { background: rgba(231,101,0,0.15); }
[data-theme="dark"] .badge-new        { background: rgba(0,78,168,0.3); color: #6BAAFF; }
[data-theme="dark"] .badge-inprocess  { background: rgba(122,64,0,0.3); color: #FFAA55; }
[data-theme="dark"] .badge-useraction { background: rgba(59,23,170,0.3); color: #B39DFF; }
[data-theme="dark"] .badge-onhold     { background: rgba(74,74,74,0.3); color: #AAAAAA; }
[data-theme="dark"] .badge-closed     { background: rgba(10,92,42,0.3); color: #5ACB89; }
[data-theme="dark"] .badge-deleted    { background: rgba(100,100,100,0.2); color: #888; }
[data-theme="dark"] .badge-low        { background: rgba(0,78,168,0.3); color: #6BAAFF; }
[data-theme="dark"] .badge-medium     { background: rgba(122,64,0,0.3); color: #FFAA55; }
[data-theme="dark"] .badge-high       { background: rgba(153,0,0,0.3); color: #FF7777; }
[data-theme="dark"] .badge-critical   { background: #BB0000; color: white; }
[data-theme="dark"] .badge-administrator { background: rgba(59,23,170,0.3); color: #B39DFF; }
[data-theme="dark"] .badge-specialist    { background: rgba(0,78,168,0.3); color: #6BAAFF; }
[data-theme="dark"] .badge-user          { background: rgba(74,74,74,0.3); color: #AAAAAA; }
[data-theme="dark"] .badge-active        { background: rgba(10,92,42,0.3); color: #5ACB89; }
[data-theme="dark"] .badge-blocked       { background: rgba(153,0,0,0.3); color: #FF7777; }
[data-theme="dark"] .notif-toast,
[data-theme="dark"] #notif-toast { background: #1D2D3E !important; }

/* =====================================================
   RESPONSIVE GRIDS (Settings / Categories / Profile)
   ===================================================== */
.settings-grid {
    display: grid;
    grid-template-columns: 1fr 280px;
    gap: 24px;
    align-items: start;
    max-width: 860px;
}
.categories-grid {
    display: grid;
    grid-template-columns: 1fr 340px;
    gap: 24px;
    align-items: start;
}
.profile-card-inner {
    display: flex;
    align-items: center;
    gap: 20px;
    flex-wrap: wrap;
}
.profile-stats {
    display: flex;
    gap: 20px;
    text-align: center;
    flex-shrink: 0;
}
@media (max-width: 760px) {
    .settings-grid,
    .categories-grid { grid-template-columns: 1fr; }
    .profile-card-inner { flex-direction: column; align-items: flex-start; }
    .profile-stats { align-self: stretch; justify-content: space-around; width: 100%; }
}

/* =====================================================
   USER ACTION ALERT BANNER
   ===================================================== */
.ua-alert-banner {
    background: var(--purple-bg);
    border: 1px solid rgba(92,56,204,0.35);
    border-left: 4px solid var(--purple);
    border-radius: var(--radius-sm);
    padding: 12px 18px;
    margin-bottom: 16px;
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 13.5px;
    color: var(--purple);
    font-weight: 500;
    animation: uaPulse 2.4s ease-in-out infinite;
}
@keyframes uaPulse {
    0%,100% { border-left-color: var(--purple); }
    50%      { border-left-color: rgba(92,56,204,0.2); }
}
.ua-alert-banner strong { font-weight: 700; }
.ua-alert-banner a { color: var(--purple); font-weight: 700; margin-left: auto; text-decoration: none; }
.ua-alert-banner a:hover { opacity: 0.8; }

/* UA Toast */
#ua-toast {
    position: fixed; bottom: 74px; right: 24px; z-index: 3001;
    background: var(--warning-bg);
    color: var(--warning);
    padding: 12px 18px; border-radius: var(--radius-md);
    box-shadow: var(--shadow-lg); display: none; align-items: center; gap: 12px;
    font-size: 13.5px; font-weight: 500; max-width: 320px;
    border-left: 4px solid var(--warning); cursor: pointer;
    animation: slideUp .25s ease;
}
#ua-toast.show { display: flex; }

/* =====================================================
   THEME TOGGLE (Profile Page)
   ===================================================== */
.theme-toggle-row {
    display: flex;
    gap: 12px;
    margin-top: 4px;
}
.theme-opt-btn {
    flex: 1;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 10px 16px;
    border-radius: var(--radius-sm);
    border: 2px solid var(--border);
    background: var(--bg-app);
    color: var(--text-secondary);
    cursor: pointer;
    font-size: 13px;
    font-weight: 600;
    font-family: inherit;
    transition: var(--transition);
}
.theme-opt-btn:hover { border-color: var(--brand); color: var(--brand); background: var(--brand-light); }
.theme-opt-btn.active { border-color: var(--brand); background: var(--brand); color: white; }